Terms & Conditions


Shipping

We charge USD $80 flat per shipment for Fedex next day delivery in Canada/USA. Other arrangements can be made upon request.

Warranty

All Tulip products come standard with a 3 year parts and labour warranty for original purchaser. If there is a product issue, the customer covers shipping to us for testing; if testing validates, we pay return shipping.

Installation Support

Available free of charge if required; however, it is usually not required, as detailed, step-by-step instructions are provided by email.

Technical Support

Technical support for Tulip products is free of charge. If technical support is required for non-Tulip products, we are available at a competitive hourly rate.

Returns

Returned goods are tested upon receipt. For products tested defective, we retain the option to repair or replace. If a return is made due to customer change of mind, a credit will be issued.